Patient Engagement

Also, New Zealand's My Health Record has expanded access to more personal health information.

Talkdesk can integrate AI with EHRs so patients don't have to repeat information and agents can express empathy in their calls, explains Patty Hayward, the company's healthcare and life sciences GM.

Dr. Brian Hasselfeld, senior medical director of digital health and innovation at Johns Hopkins Medicine, discusses how artificial intelligence helps gain efficiencies throughout the patient journey and enable advances in individual health tracking.

S.A.R.A.H. is a 24/7 digital health promoter prototype, available by video or text in eight languages, trained with biological artificial intelligence to provide health information, including mental health resources.

And the telemedicine technology has increased the number of surgeries. It has enabled surgeons to feel comfortable performing more surgeries knowing they have available the clinical expertise to care for those patients in recovery in the ICU.

Hours a day in different workflows on multiple systems leads to burnout. Nicole Rogas, president of symplr, explains how the company consolidates systems and uses AI to automate workflows - leading to more time for patients.

They may need help from AI tools or peer support groups to make knowledgeable decisions based on data from their medical records, says Grace Cordovano, cofounder of Unblock Health and a 2024 Changemaker Award recipient.  

Also, Indian cancer care network HealthCare Global Enterprises has come out with a new mobile application. 

The personalized, large language model-backed framework is designed to provide support for patient needs – whether answering urgent health questions or just lending an empathetic ear.

The "outcomes-driven" strategy for the rest of this decade is focused on key goals: boosting access to electronic health information, improving the patient experience by prioritizing health equity and modernizing public health infrastructure.