Patient Engagement

Securing transportation and other needed resources for patients through text messages is one way to ensure health equity for the underserved, says Dr. Emily C. Webber, CMIO at Indiana University Health and 2024 Changemaker Award winner.  

In addition to presenting risks for users, inadequate privacy policies may pose risks for hospitals, according to researchers, who found most hospitals tracked and transferred website user data to third-party domains. 

Using AI-enabled analytics has allowed Ministry of National Guard Health Affairs in Riyadh, already an accomplished HIMSS adopter, to make big improvements to a fundamental challenge.

Through volunteer work after the 2020 Beirut explosion, Marina El Khawand, founder and president of Medonations, describes how getting a patient in dire need of her inhaler evolved into starting an NGO that crowdsources medications for Lebanese patients.

This new scalability is possible because spinoff Praia Health's Consumer Platform does the heavy lifting associated with creating new features and capabilities within the health system's logged-in experiences, explains Providence's SVP of product and tech innovation.

The hospital group calls new revisions to HHS’ pixel tracking guidance "regulatory overreach," and says the update is "unlawful and unwise." Meanwhile, Massachusetts is weighing two class action suits that would allege such tracking violates wiretap laws.

Payers will not only need to comply with the 2024 CMS Final Rule pertaining to materials and content, but they will need to go the extra mile because it affects star ratings, says Ernie Crawford, president and CEO of Crawford Technologies.  

This form of telemedicine can provide high-touch care coordination for preventive care, chronic condition management and mental health services, and bring cost savings from lower out-of-pocket expenses and avoiding unnecessary care, one expert says.

Large language model AI can help with the redistribution of routine tasks to nonphysician staff and directly to patients, getting patients to take an active role in their healthcare journey, and enhancing patient engagement and self-management, an expert says.

A health system-wide approach to classifying patient messages paired with well-defined regional workflows can improve timely responses and substantially reduce physician inbox volume, a new study finds.