Patient Engagement

"Patients want great health and compassionate care easily delivered," says Dr. Amy Compton-Phillips.

That's the message Talkdesk VP Patty Hayward is sending at HIMSS24, because, she says, contact centers have a high impact on patient experience, offer nonclinical use cases for AI, and keep humans in the loop.

HIMSS CEO Hal Wolf, with leaders from Hackensack Meridian and Google Cloud, explored how process automation can boost the sustainability of healthcare practices, large health systems and the environment – which has a direct impact on health outcomes.

Amid healthcare staffing struggles, Dr. Yaa Kumah-Crystal, assistant professor of biomedical informatics and pediatric endocrinology at Vanderbilt University Medical Center, says AI-generated documentation can give clinicians more time with patients.  

Salveo Healthcare CEO Steve McCullagh shares how they are leveraging a widely used RPM  tool from the UK to keep Tasmanians out of hospitals.

HIMSS president and CEO Hal Wolf discusses healthcare trends, including patient engagement, AI advancements and cybersecurity challenges, and how HIMSS24 offers attendees a chance to learn from each other and collaborate in responding to those trends.  

And Gary Hamilton discusses how these trends translate into technology innovations that can improve outcomes, gain efficiencies and help providers with the intricacies of value-based care.

And patient experience too, of course, which is "so interconnected" with clinicians being satisfied with their work, says VP Jessica Sweeney-Platt. She discusses the cloud pioneer's innovative work on AI and automation, new partnerships and more.

Hospitals become more humane environments as room alarms and beeps are replaced by interoperable apps carried by nurses.

Corti, a Copenhagen-based AI startup, helps automate and analyze virtual and face-to-face patient engagements, says Lars Maaløe, its cofounder and chief technology officer.