Patient Engagement

When it comes to technology, is your call center neglected and underserved? Implementing automated, digital-first experiences can drive efficiencies and increase patient satisfaction.

Because we're still in the early days of artificial intelligence transforming the patient care environment, it's imperative to watch its impacts closely, says Oriana Beaudet, VP of nursing innovation at the American Nurses Association.

Karlina Tjoa of the Ministry of Health's Office for Healthcare Transformation details how their latest mobile project empowers users to self-manage their severe mental health conditions.

It will feature a 24/7 command centre, integrating the ICUs of small and medium hospitals.  

The hospital, primarily based on virtual care, will be built by an Australian company.

Dr Chien-Tzung Chen, superintendent of Linkou Chang Gung Memorial Hospital in Taiwan, wants to establish a remote system to monitor patients at home using wearable devices.

Healthcare organizations are embracing modern digital tools and emerging technologies like AI to reimagine how they interact with patients, connect with communities and advance lifesaving missions.

The bipartisan continuing resolution announced on Monday offers "big wins" for virtual care, and the American Telemedicine Association and other healthcare groups are pleased.

Conversations have only started in the past few years about what digital equity is and how it applies to telemedicine and virtual care. Here's what the Detroit-based health system has learned so far.

Customer Relationship Management is the final piece in integrating the clinical, financial and communications sides of the patient's journey.