Twilio

Healthcare organizations are embracing modern digital tools and emerging technologies like AI to reimagine how they interact with patients, connect with communities and advance lifesaving missions.

Susan Collins, Twilio’s Global Head of Healthcare Services, discusses the changing landscape of healthcare and the strategies healthcare organizations can take to create a sustainable patient-centric experience.

Christina Sung, Twilio’s Director of Product for Healthcare, discusses key considerations for building a long-term and patient-centric Telehealth strategy.

Twilio’s Sr. Global CX Consultant, Mauro Faili, discusses innovation and strategizes how to reimagine communication operations using existing system data.