Patient Engagement

The privacy watchdog won't impose penalties on providers who use non-HIPAA-compliant remote communications technology during the public health emergency. 

Health systems all over the world are using chatbots, drive-through clinics and telemedicine to address the needs of COVID-19 patients.

CMS says the move to reimburse physicians will enable beneficiaries to get telehealth services in physician's offices, hospitals, nursing homes, rural health clinics – and their homes.

At WakeMed Health and Hospitals, 61% of patients who used virtual urgent care would have gone to an urgent care facility; 14% would have gone to an emergency room.

Health plans will be responsible for data sharing and patient access in a way they're not used to. "A lot will have to go into meeting that deadline," one expert says.

Customer relationship management tools can help healthcare organizations attract, acquire, and retain patients – and give insights to drive behavior change and manage chronic conditions.

First announced by President Trump on Friday as a nationwide resource, the testing-referral service already seems to have reached its capacity among California's Santa Clara and San Mateo counties.

The technology enables remote monitoring, allowing for the engagement of patients in their homes and facilitating communication between quarantined people and healthcare providers.

In the first episode of The Alessi Agenda, Kevin Fenton, director of public health and wellbeing at Southwark, discusses using new technologies to help healthcare not only build upon its existing infrastructure, but also evolve as patient needs change.

The latest upgrade makes it easier for people to control who sees and accesses their health information.