Patient Engagement

Staff, not vendors, answer calls and has available the patient's EHR information.

An expert with 20 years’ experience working with healthcare organizations discusses some recent trends and describes what healthcare leaders can do to help ensure patient loyalty.

The coronavirus pandemic has acted as an "unexpected experiment" for telehealth, but despite its huge promise and the hopes of many that it will become the new normal, experts say it's difficult to predict what's next.

Gail MacKean, a founding member of IMAGINE Citizens Collaborating for Health, discusses the history of patient- and family-centric care and why it's important to include diverse voices.

How contact tracing, contactless experiences and remote monitoring will redefine healthcare and public health.  

Also, NHS launches new online support for people with diabetes in this week’s Healthcare IT News roundup.

Providers can schedule rides for patients, get real-time GPS tracking and message drivers.

In a study from Mayo Clinic Proceedings, NYU Langone and Doctor on Demand show how patients are finding value in virtual care, with many citing a rewarding rapport with their provider.

The digital interventions have led to improvements in the numbers of preventable emergency department visits, said experts from the New York health system during a HIMSS20 Digital presentation.

The age of smartphone-enabled virtual care and remote monitoring has arrived, declares Dr. Carl Nohr of the Canadian Medical Association, who previews his upcoming HIMSS webinar exploring "person-enabled" healthcare during the coronavirus crisis and beyond.