Patient Engagement

The software, Outcomes, includes medication therapy management, digital patient engagement and pharmacy telehealth tools.

A virtual care technology expert talks about building a long-term telehealth strategy that leads to increased workflow efficiencies.

With the rise of the demanding consumer in the 21st century, effective patient scheduling means self-scheduling.

Twilio’s Sr. Global CX Consultant, Mauro Faili, discusses innovation and strategizes how to reimagine communication operations using existing system data.

Digital infrastructure and interoperability have helped Germany make significant progress in digitizing the patient journey, says Jörg Debatin, chairman of the Health Innovation Hub.

Sean Kennedy, VP and GM of the Public Health Sector at Salesforce, says modernizing contact centers with the latest in omnichannel capabilities enables contact center agents to quickly respond to the needs of patients.

Mend, a Florida-based telemedicine platform, has released its "enhanced virtual waiting room" to keep patients engaged.

The 10-year collaboration, billed as a "radical departure" from the transactional status quo, includes launch of a new company aimed at data-driven approaches to value-based care and the creation of a new virtual health center.

The deal, the EHR giant's second recent similar collaboration, aims to improve applicant experience and reduce the amount of time to issue a policy.

The product, called Optum Virtual Care, is aimed at integrating in-person care, telehealth, home care and behavioral care, company leaders said on an earnings call this past week.