Bill Siwicki

ChristianaCare Chief Information Security Officer Anahi Santiago says she's drawn some lasting lessons from the hectic past 12 months, which offered a powerful reminder that "the human component is integral to the success of information security."

"People like it, they've gotten used to it and they're comfortable with it," says the behavioral health provider's CIO. "Telehealth is going to be a permanent part of our care model."

Dr. Tanuj Gupta, vice president at Cerner Intelligence, talks gender and racial algorithm bias, whether AI could replace clinicians, and how machine learning should be regulated.

The health system was conducting around 25 to 50 virtual visits a day; at the height of the pandemic, that rose to nearly 8,000. It worked with Cisco, Apple and others for clinician-to-clinician video.

Runnymede went from all paper to full automation in eight months, for patient registration and admissions, nursing and physician documentation, computerized physician order entry, and more.

The grant was given to the state group to increase telemedicine quality and access, with the goal of combating healthcare disparities for lower-income people and communities of color.

Peaking at more than 20,000 video visits per month, 85% of families rank its telemedicine services as nine or higher on a 10-point scale. Here's an in-depth look at the program.

In the first of a new feature series focused on the hard-won lessons of the past year, three CIOs, a CMIO and a CHIO describe how their new investments and digital transformation strategies point the way to a healthier 2021.

The new tools can help medical groups and hospitals with pre-appointment engagement, online appointment scheduling and reminders, post-appointment communications, and collection of clinical data.

In addition to calming kids, parents and even providers, the Philips technology has enabled better images, a reduced need to rescan and reduced total scan time.