Workflow

Before deploying the technology, staff was 67% core staff, 8% flexible staff and 25% agency staff. Afterward, the mix became 69% core, 23% flexible and gig staff, and only 8% agency staff.

Chief Digital and Information Officer Craig Richardville stresses three tenets: simplicity, alignment and risk sharing.

More recent developments in AI have boosted natural language processing, which will help bring the benefits of NLP to provider organizations, says Dr. Tim O'Connell, founder and CEO of emtelligent, a medical NLP company.  

Forming collaborative healthcare ecosystems between health systems, insurers and IT developers helps supports the goal of delivering cost-effective preventive care, says Adam Chee, associate professor, National University of Singapore.

Hours a day in different workflows on multiple systems leads to burnout. Nicole Rogas, president of symplr, explains how the company consolidates systems and uses AI to automate workflows - leading to more time for patients.

And technology is key, as the health system's new Consumer Data Hub provides a secure 360-degree view of the patient, while its new Enterprise Data Fabric unifies diverse data sources – offering immediate access and enabling advanced AI-powered analytics.

"We want to support our clinicians so they can sustainably serve our patients," says the health system's CHIO, who sees big potential for the EHR-linked generative AI tool to reduce administrative burden and alleviate burnout.

There are limitations to current large language models for coding and identifying clinical quality measures, says Dr. Jay Anders, CMO at Medicomp Systems, who discusses the need for further model training and clinical vigilance to avoid errors.  

Technology has the potential to address healthcare's three biggest challenges: rising costs, staffing shortages and cyber threats - but it must be used with care, says Arnab Sen, chief strategy officer of Omega Healthcare.

Because a high-risk flag had been inactivated in the hospital’s new Oracle electronic health record, clinicians did not evaluate a veteran's mental health and medication restart request, contributing to an overdose seven weeks after a missed appointment.