Patient Engagement

The behavioral health provider's virtual care visits now have higher satisfaction rates and offer an improved patient experience, its CIO says. Further, there's been a big reduction in technical support tickets and general staff burden.

A physician zeroes in on some strategies to offer better care to all – and makes the business case for provider organizations to tackle health equity.

Clinicians at Outbreaks Near Me, an initiative of Boston Children’s Hospital, say that remarkable findings from their new research on artificial intelligence points to its growth potential in healthcare. They unpack more of the survey here.

The Big Box retailer announced that by the end of this year it will add 10 more HIV-focused specialty pharmacies, bringing the total to 80 in-store locations across 11 states.

The relief organization is on the lookout for innovative technologies to help its mission of saving lives and improving quality of life for populations in need, says Carolina Nelson, Project HOPE's LAC regional deputy director.

 How being acquired by Kaiser affects Geisinger's autonomy, capital, health plan expansion and its ability to make healthcare easier.

One of the contact center vendor's top executives explains how it's using generative AI with patients – and where employees must be cautious.

Toni Laracuente, SVP and head of analytics at HIMSS, explains how the new Community Care Outcomes Maturity Model, or C-COMM, puts the patient at the center and helps providers build trust that will increase patient engagement for better outcomes.

But efforts to innovate the patient experience must be mindful of the healthcare workforce.

Discussion of an app for children with ADHD that improves attention and cognition, from Scott Kollins, chief medical officer at Akili Interactive.