Patient Engagement

Improved patient experience has earned the Indonesian hospital a 4.9 Google review rating, among other outcomes.

It improves efficiency too, says Scott Wilson, AVP of HHS enterprise care solutions. Amid labor shortages, health systems can optimize staffing and manage costs through nursing telehealth and hospital at home programs.  

Transform Health Partners' Dr. Peter Billing and Medtronic's George Murgatroyd explain how automated, post-operative videos edited by AI not only enable physicians to enhance patient engagement but can also improve the training of surgeons worldwide.

The artificial intelligence agent texts patients to schedule their follow-ups – presenting options for provider availability, booking their choice and then confirming appointment details.

For Davies Awardee Dr. Robert Jarve and his team from Corewell Health, studying data from a clinic serving high-risk Medicaid patients helped them understand what's driving most of the clinic's ED utilization.

The goals of value-based care are virtually unattainable without alignment of primary and specialty care, hospital and post-acute care, says HSBlox operations chief Lynn Carroll.

The University of Toledo is building and piloting AI models to assist in clinical decision support and to accurately answer patients' and clinicians' questions. Dr. R. Ryan Sadeghian, CMIO and a pediatrician, explains.

Banner Health's "Text the CEO" program enables patients and visitors to contact executives directly with praise, complaints or other comments regarding their experiences. Amy Adashek-Pinn, senior digital product manager, explains.

It is launching a new software that simplifies the verification of CGHS beneficiary IDs.

The health system's 10-year project uses proven digital tools to help patients with conditions such as hypertension and diabetes better manage their care. Dan Shields, Ochsner's CEO of digital medicine, explains.