Patient Engagement

Christen Castellano, vice president of customer experience channels at Banner Health, will be speaking at HIMSS21 about creating a seamless customer experience in healthcare.

Imagine that you are a paramedic in a rural region who has been summoned to the scene of a home accident.

Leaders from Walmart, Best Buy and Philips offer their predictions for the future of telehealth – and part their companies can play.

More than 90% of calls received by the health system's COVID-19 vaccine hotline were resolved by an artificial intelligence voice assistant with automated and self-service workflows.

Caregility Chief Strategy Officer Pete McLain discusses additional use cases for leveraging continuous video observation and the role AI plays.

The expertise gained through now having only one content management system has helped staff stand up a COVID-19 information hub in a matter of days.

Allscripts, athenahealth and DrChrono have also signed on to give patients greater control over their health records.

Connecting data points is essential for improving the patient journey and ensuring patients receive continuous care, says Brian Pelkowski, Genentech's global head of oncology strategy for personalized healthcare.

The road to healthcare transformation has long been mired by the issue of costs, reimbursements, regulatory changes and cultural imperatives. The pandemic changed all that.

Experts at the American Telemedicine Association annual conference and expo highlighted the improvements necessary for virtual care to be truly equitable.