Patient Access

The result? A significant decrease in missed observations, an increase in compliance and audited observations, a decrease in risk incidents, an increase in staff engagement with clients and improved access to patient data by medical staff.

With Moving Health Home, Amazon Care, Ascension, Intermountain, Landmark Health and others say they want to "change the way policymakers think about the home as a site of clinical service."

The American Medical Association, the American Nurses Association and the American Pharmacists Association have raised concerns about limited race and ethnicity data connected with vaccine administration.

With a collaborative spirit and a drive to provide the virtual care patients wanted, the health system has grown its program by leaps – it now sees in 10 minutes the number of patients it used to see via telemedicine in a month.

At Integris Health, billing and analytics technology is responsible for measurable rises in patients' perceptions of the financial experience – helping them set up payment plans, make payments, register for self-service and sign up for text alerts.

This month, our coverage will continue a special focus on the patient experience. We'll talk to the thought leaders and first-movers reimagining the how and where of patient-friendly tech, and report on ways to activate, if not delight, the people they treat.

The number of patients booking after hours shows the technology is working for the patient and is providing the right experience – one they are used to in other facets of their daily lives, a VP said.

As providers seek to improve the patient experience and engage patients for better health outcomes, a KLAS report explores how vendors' claims square with health systems' priorities.

In addition, Cigna’s telemedicine customers have given high patient satisfaction scores: a Net Promoter Score of 81.1 among those who use the service.

Horrid handwriting, redundant EHR tasks and lengthy documentation plagued Falls Community Hospital and Clinic. Not anymore, thanks to new note templates and tools.