Patient Access

For call center customers, a great experience starts with skilled, efficient, experienced agents. Most agents need access to multiple channels and apps simultaneously: internal interfaces like a CRM and knowledge base as well as external engagement channels like social media and web chat accounts.

Across industries, IT leaders’ top priorities include eliminating unnecessary expenses, boosting efficiency and generating revenue through improved customer experiences. Implementing a unified communications platform like RingCentral’s can help businesses modernize their practices and realize these goals.

According to a Forrester report, RingCentral’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions result in improved customer experiences and cost savings for businesses. In addition, the study found that businesses using integrated UCaaS and CCaaS platforms benefited more compared to those that used separate unified communications and contact center platforms.

According to an IQVIA study, U.S. patients made 10 times more digital health visits in March 2021 than March 2020, showing that patients have come to appreciate telehealth’s speed and service. Adopting omnichannel patient communications enables healthcare organizations (HCOs) to connect with patients according to their communication preferences.

Through a new telehealth partnership with Trustmark Small Business Benefits, employees can access nonoperative musculoskeletal care to address muscle and joint pain.

UpScriptHealth specializes in this approach to virtual care, including for female pelvic health and opioid withdrawal symptoms. Its founder talks about how this form of telehealth can boost outcomes and help fill gaps caused by specialist shortages.

Adding long-range healthcare drones into prescription delivery and lab services, along with supporting health-at-home programs, can reduce care costs and delays, and improve patient experiences, says Keenan Wyrobek, cofounder of Zipline.

The health system deployed comprehensive virtual care devices in all of its urgent care clinics, vastly improving the patient and provider experiences and boosting the bottom line.

Women will be able to receive a prescription for Axena's Leva Pelvic Health System during an online consultation with an UpScriptHealth provider.

It is expected to keep persons in custody out of hospital emergency departments.