Bill Siwicki

Heart to Heart Hospice has achieved three of its top priorities, including reducing documentation time by almost 30 minutes and improving care planning – which speaks to the operational and compliance impact the technology has delivered.

The virtual care organization did so with help from Baton Health, which used its credentialing technology platform to scan for licenses across the country and fill in gaps.

Lurie Children's Hospital CAIO Rajiv Kolagani says managing artificial intelligence is both an art and a science – and requires buy-in from everyone. He points to one recent win among several: an AI-powered system that reduces chart review from days to minutes.

Billing time at Mountain Laurel Medical Center dropped by 19%, going from 4.2 days down to 3.4 days. Collections increased by 20%. Analytics helped with tracking value-based contracts and optimizing workflows. And no one is working 80-hour weeks anymore.

Clinicians are seeing a reduction in time spent on chart prep by up to 2.5 hours per day. And the organization has achieved an 84% addressed rate for all coding suggestions given to a provider within a patient encounter to enhance documentation.

There are more and more neurology patients – but the number of neurologists has stagnated. Dr. Robert Bermel explains how telemedicine is becoming more crucial as neurological conditions get more complex.

Empowering patients with a broader and more inclusive view of what's possible can lead to more personalized care, says one CEO. Failing to do so means AI will always fall short of its true potential to support better outcomes.

"These are real lives, potentially extended or saved because an AI system surfaced the right data at the right time, and our teams were equipped to act on it," says the health system's COO. And the tech has helped boost the case closure rate by 50%.

"By making it faster and easier to use the most up-to-date guidelines at the point of care, we anticipate a more consistent application of best practices, which can contribute to improved patient trajectories," says the hospital's CMIO.

Dr. Justin Norden, CEO of a generative AI infrastructure company, warns hospitals and health systems to identify ROI, safety issues, risk, governance and long-term value when approaching AI systems and tools.