Bill Siwicki

Dr. Daniel J. Nigrin, senior vice president and CIO at Boston Children’s Hospital, will take over in January.

The Federally Qualified Health Center didn’t let COVID-19 stand in the way of a successful EHR implementation. Here’s a step-by-step look at how they did it.

The Kentucky health system turned a highly manual search process entirely automatic – and is gaining some major rewards.

Christian Counseling Associates has retained 100% of its client base throughout the pandemic thanks to EHR-linked telemedicine technology.

Nearly 90% of Portland Community Health Center’s telehealth patients say they’re satisfied with the provider’s virtual care, an overwhelming vote of confidence during a perilous time.

At the practice, appointment reminders have helped boost collections per visit by 7%; revenue cycle management cost per visit was reduced by 30%; and arrival rates have increased 2.5%.

The financial IT used by University Physicians’ Association increased patient payments by 43%, and the payment lag for self-pay patients is down 20 days. “That’s huge,” a UPA exec says.

With an appointment-reminders solution alone managing 100,000 reminders per month, the health system reduced its no-show rate from 7% to 5%, leading to the savings.

This was enabled thanks to an FCC COVID-19 grant that supplied all physicians with new laptops that feature HD webcams and processing power for seamless video visits.

With help from FCC pandemic funding, Maple Knoll Communities, which offers a range of living options, from independent to skilled nursing, is implementing several new technologies to serve patients today and prepare for the future.