White Papers

North Shore Community Health Inc. (NSCHI) is a Federally Qualified Health Center (FQHC) based on the North Shore of Massachusetts offering medical, dental, behavioral health and supportive services. NSCHI is implementing a full suite of Concord Practical AI™ solutions that will create flexible, customized pathways for document classification and data extraction and delivery.

This KLAS Research Performance Report on next-generation digital fax revealed that advanced users were not fully leveraging the capabilities of their digital fax solutions. In addition, they reported that deployment is still a challenge. That said, advanced users see digital fax as a long-term fixture in their organizations and a critical component of their interoperability strategy.

Healthcare organizations (HCOs) continue to face business challenges such as escalating costs, personnel turnover and the difficulty of querying and electronically receiving unstructured patient data.

Although Medicaid is the single largest payer for mental health services, states’ disenrollments and changes to Medicaid managed care programs complicate the billing and claims process further.

Reimbursement requirements for mental and behavioral health services have become more complex, leaving many providers struggling to balance the priority of the patient experience and financial stability.

If mental and behavioral health patients don’t present insurance information during intake, Medicare or Medicaid may be billed when a patient is actually covered under a managed care organization or Medicare Advantage plan.

Physician and nurse schedules often change due to shift swaps, vacations and PTO requests. And in a fast-paced healthcare environment, it’s difficult to keep up with these changes manually or to enter them across disparate systems, increasing the chance of payroll errors.

When manual documentation or other antiquated measures are used for provider on-call scheduling, staff time is wasted on frequent schedule revisions.

Every second wasted tracking down the right on-call provider can have serious consequences for patient outcomes.

Overburdened Wi-Fi networks may not be sufficient to meet these needs and cellular signals can vary in strength within a building, impacting patient care and experiences.