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The health system is already seeing benefits with reductions in clinician burden, its CIO says, and hopes the AI voice tool can broaden patient access while boosting cost efficiencies.

Greg LeGrow, executive director of payer product market strategy at athenahealth and Mark Fleming, senior director of product at Availity, credited FHIR interoperability for greater efficiency in automating the electronic PA process.

The virtual specialty-care company has embarked on many collaborations and alliances since launching in 2020, and cofounder and CEO Tom Stanis says that has helped ensure its longevity in a volatile digital health market.

Many healthcare organizations are struggling to keep up with changing patient expectations, rising costs, staff shortages and more. Although technology may seem like the obvious solution to these problems, providers must ensure that the tools they use enhance patient experiences while also driving efficiencies and improving the organization’s bottom line.

With the digital intake process, 70% of patients now complete their intake forms within 10 minutes. This efficiency has saved staff approximately 10 minutes per appointment, allowing them to focus more on patient care rather than paperwork.

Undertaking the HIMSS assessments has been key in convincing clinicians at Kauvery Hospital to adopt digital technologies, says founder Dr Manivannan Selvaraj.

Peak body RACGP has recently released its guidance for adopting the technology.

While patients expect personalized and convenient experiences from their healthcare providers, clinicians need access to patient data and clinical decision support to accommodate greater patient volumes and mitigate workforce shortages.

While most healthcare organizations (HCOs) have processes in place around contract creation, procurement and onboarding, these processes are generally manual, costly and time-consuming. This results in visibility gaps that increase the likelihood of errors, omissions or contract delays.

Across industries, IT leaders’ top priorities include eliminating unnecessary expenses, boosting efficiency and generating revenue through improved customer experiences. Implementing a unified communications platform like RingCentral’s can help businesses modernize their practices and realize these goals.