Telehealth

Cerebral has decreased time spent on audits by 78% and has seen an even bigger improvement in meeting critical insurance criteria. The technology offers precise data feedback that could be missed in manual auditing, an exec says.

With the digital intake process, 70% of patients now complete their intake forms within 10 minutes. This efficiency has saved staff approximately 10 minutes per appointment, allowing them to focus more on patient care rather than paperwork.

A new report highlights the poor uptake of the service post-pandemic.

For call center customers, a great experience starts with skilled, efficient, experienced agents. Most agents need access to multiple channels and apps simultaneously: internal interfaces like a CRM and knowledge base as well as external engagement channels like social media and web chat accounts.

Across industries, IT leaders’ top priorities include eliminating unnecessary expenses, boosting efficiency and generating revenue through improved customer experiences. Implementing a unified communications platform like RingCentral’s can help businesses modernize their practices and realize these goals.

According to a Forrester report, RingCentral’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions result in improved customer experiences and cost savings for businesses. In addition, the study found that businesses using integrated UCaaS and CCaaS platforms benefited more compared to those that used separate unified communications and contact center platforms.

According to an IQVIA study, U.S. patients made 10 times more digital health visits in March 2021 than March 2020, showing that patients have come to appreciate telehealth’s speed and service. Adopting omnichannel patient communications enables healthcare organizations (HCOs) to connect with patients according to their communication preferences.

"Telehealth already has proven its value in increasing access to care – but paired with effective, responsible AI usage, it holds the promise of more efficient, effective and personalized mental health services," a telepsychiatry provider CEO says.

Through a new telehealth partnership with Trustmark Small Business Benefits, employees can access nonoperative musculoskeletal care to address muscle and joint pain.

UpScriptHealth specializes in this approach to virtual care, including for female pelvic health and opioid withdrawal symptoms. Its founder talks about how this form of telehealth can boost outcomes and help fill gaps caused by specialist shortages.