Telehealth

Sean Kennedy, VP and GM of the Public Health Sector at Salesforce, says modernizing contact centers with the latest in omnichannel capabilities enables contact center agents to quickly respond to the needs of patients.

Mend, a Florida-based telemedicine platform, has released its "enhanced virtual waiting room" to keep patients engaged.

In the newest installment of our lessons learned feature series, IT execs discuss the past year – a "compelling need to rapidly expand" and provide care in "new and unique ways" – and describe how those quick pivots are leading to lasting improvements.

The 10-year collaboration, billed as a "radical departure" from the transactional status quo, includes launch of a new company aimed at data-driven approaches to value-based care and the creation of a new virtual health center.

Round 2 is a $249.95 million federal initiative that builds on the $200 million program established as part of the CARES Act.

Dr. Muhammad Ali Chaudhry, CEO of Emerging Health International, discusses the future of healthcare and how technology needs to transform the industry to prepare.

Sean Cavanaugh, chief policy officer at Aledade and former deputy administrator and director of CMS, offers expert insights into virtual care post-pandemic.

"I believe the next 18 months will define the next five years," said Glen Tullman, now CEO of the new Transcarent platform.

The National Health IT Collaborative for the Underserved says its goal is to make social determinants of health data available to institutions that may not have had access to it.

Training and teamwork were key, said New Jersey's Preferred Behavioral Health Group, which has made good use of a $420,000 FCC grant.