Decision Support

Nancy Green, global practice lead for healthcare and life sciences at Verizon Enterprise Solutions, discusses how widening your view on patient experience will require new models and new thinking. She highlights the evolving focus on customer experience in healthcare, the role that voice-of-the-customer feedback plays in CX design and why integrating best practices for CX has less to do with the right technology than it does with the right organizational culture.

William Kloes, president of commercial health at Leidos, believes that deeply integrated IT systems can deliver the data and analytics needed to prosper in the new world of value-based care.

At HIMSS18, longtime health informaticist Blackford Middleton will show how CDS can be deployed online and via SMART on FHIR apps and shared across EHRs nationwide.

To help fight sticker shock, the e-prescribing vendor is enabling doctors and patients to work together to find the best, most affordable covered medication – before the patient leaves the office.

A physician working on a major Kaiser Permanente clinical decision support implementation shares lessons learned.

The informatics group says that with big innovation on the horizon it still sees ongoing confusion among developers and clinicians over which CDS and PDS software is considered a "device" and which isn't.

Intermountain Healthcare is poised to validate and launch several tests to identify genetic variants associated with hereditary cancers.

Hospitals and health systems should ensure their systems are well-connected to nursing homes, says a prominent medical academic.

The oncology systems vendor is pairing Watson for Oncology as an AI-based clinical decision support system with its digital cancer care platforms.

CIOs need to eliminate unwarranted care variations, deploy telemedicine and encourage adoption of consumer-centric technologies, The Advisory Board says.