ServiceNow

ServiceNow
SPONSORED patient experience
Meeting the needs of clinicians while modernizing information technology
By ServiceNow | 02:27 pm | September 23, 2019
Advocating for tech implementations, eliminating help desk constrictions and keeping clinicians more engaged at the bedside are crucial, says a panel of experts.
SPONSORED patient experience
Q&A: Leveraging technology to improve the customer experience
By ServiceNow | 08:07 am | September 05, 2019
"We defined early on that the customer experience should be simple, correct, and direct, and be delivered with empathy, efficiency, and pride.”
SPONSORED patient experience
UnitedHealth Group relies on user-centered design approach to improve customer service
By ServiceNow | 04:59 pm | June 27, 2019
By creating a new engagement layer for agents, UnitedHealth was able to address workflow issues, making it possible for them to focus on customers more keenly.
SPONSORED patient experience
Balancing cybersecurity concerns with patient needs in an era of increased risk
By ServiceNow | 08:07 am | June 24, 2019
Walking the fine line between optimal communication and regulatory compliance, IT must engage business leaders with the results of the risk assessments they routinely perform.