News

2018 has only just started, but already it’s been quite a year for health informatics in Wales.

Nancy Green, global practice lead for healthcare and life sciences at Verizon Enterprise Solutions, discusses how widening your view on patient experience will require new models and new thinking. She highlights the evolving focus on customer experience in healthcare, the role that voice-of-the-customer feedback plays in CX design and why integrating best practices for CX has less to do with the right technology than it does with the right organizational culture.

William Kloes, president of commercial health at Leidos, believes that deeply integrated IT systems can deliver the data and analytics needed to prosper in the new world of value-based care.

John Loveland, global head of cyber security strategy and marketing for Verizon Enterprise Solutions, addresses the challenges across the enterprise with security program complexity and elusive ROI—what factors are making this difficult for healthcare organizations and why a growing focus on CX for healthcare consumers is increasing that complexity. Loveland also shares findings from the Verizon Protected Health Information (PHI) Report and gives some insight about the upcoming launch of the Verizon Risk Report for enterprises.

Unlocking the value of data you already have, says Jerry Hogge, senior vice president of military & veteran health solutions at Leidos Health, can improve care and reduce costs throughout the enterprise.

Chronic disease patients can teach the healthcare system a lot about making the system work better.

Jonathan Scholl, president of Leidos Health, believes thick integration of enterprise systems can yield actionable insights and significant improvement in patient outcomes.

The company will demo use cases such as personalization of physician workflows, automated claims management, improved patient experience and more with help from its Meditech-as-a-Service platform.

The announcement comes after a new review found that more than 230 million errors occur every year in England in the medication process.

The cloud service will enable developers to build FHIR apps in a vendor-neutral environment.