Bill Siwicki

The goal was to remove unnecessary barriers patients encountered when seeking answers and do so in a way that empowered the clinical team to provide the best care experience possible.

Robert Booker, chief strategy officer at the Health Information Trust Alliance and a 30-year cybersecurity veteran, offers his thoughts on what every healthcare provider organization needs to know about information security strategy.

About 95% of accounts sent via secure text are paid within 14 days at the southern provider. Mobile pay also has decreased manual work for the patient accounts team by five hours per week, or 260 hours per year.

Expanding access to cardiac rehab via virtual models is critical for addressing the heart disease crisis in the U.S., says the vice president of the Heart & Vascular Institute at Geisinger.

More than 80% of patients prefer this in-depth style of telemedicine to in-person care, says the health system's CMIO.

Peter Shen discusses the need for broader adoption of and getting greater value from artificial intelligence and deep learning, and shares his vision for the next generation of health AI.

Its medical director and chief quality officer discusses approaches to preventing workplace violence, reducing ED utilization and working smarter – all with the assistance of the right data and tools.

Identifying clinical workflow flaws and creating a strategy for improvements, implementing decision support software to reduce call center pressures and using AI-powered teletriage all are key, says one expert.

Other priorities include speed and reliability, physician efficiency, patient satisfaction and decreased administrative costs, says the company's cofounder.

Sean Mehra, a telehealth specialist, predicts the next 10 years of virtual care – and explains why the trend of virtual-first is the way to go, in the view of many.