Bill Siwicki

The behavioral health provider's virtual care visits now have higher satisfaction rates and offer an improved patient experience, its CIO says. Further, there's been a big reduction in technical support tickets and general staff burden.

Inefficient EHR workflows drive clinicians crazy. Dr. R. Dirk Stanley explains how to do it right.

A physician zeroes in on some strategies to offer better care to all – and makes the business case for provider organizations to tackle health equity.

Clinicians at Outbreaks Near Me, an initiative of Boston Children’s Hospital, say that remarkable findings from their new research on artificial intelligence points to its growth potential in healthcare. They unpack more of the survey here.

The San Diego-based provider sees around 30 readings per patient per month, showing a high level of compliance – and is better able to identify white coat hypertension in doctors' offices.

The vast majority of telehealth caregivers in Virginia are confident in the quality of virtual care. Two experts from the Virginia Telehealth Network go in-depth about new poll data that shows its staying power.

What must provider CIOs and other health IT leaders consider while moving forward with AI? Dr. Blackford Middleton, a preeminent figure in health IT who now is working on learning health systems, has the answers.

One of the contact center vendor's top executives explains how it's using generative AI with patients – and where employees must be cautious.

There are some key clinical and financial use cases already showing their worth – but while innovation around artificial intelligence is happening rapidly, there's risk in moving too quickly, one physician expert cautions.

But efforts to innovate the patient experience must be mindful of the healthcare workforce.