Bill Siwicki

The massive public health system now has wait times down to 10 minutes, has decreased low-acuity visits going to valuable office or emergency room slots – and now boasts a net promoter score of 87 for virtual care.

Artificial intelligence is a force multiplier for health systems and their RCM professionals, says Noel Felipe, senior vice president and revenue cycle practice leader at Firstsource.

"We saw a 16.6% to 37.5% reduction in the optimized alerts per week being achieved while adding more meaningful guidance for clinicians," says the health system's CMIO in a preview of his HIMSS24 clinical decision support presentation.

Scott Levin of Beckman Coulter and Johns Hopkins University School of Medicine gives a preview of his HIMSS24 session, where he will discuss the AHRQ systems engineering success phases and mitigating bias in AI.

Telehealth can redefine healthcare workflows, making specialized care more accessible and efficient, and enhancing patient outcomes in an increasingly complex care environment, says Dr. Stephanie Lahr, president of Artisight.

Yusuf Tamer, principal data and applied scientist at the Parkland Center for Clinical Innovation, offers a sneak preview of his HIMSS24 session, which offers a detailed look at one of artificial intelligence's most promising use cases.

Dr. Melek Somai describes the Wisconsin health system's efforts to expand its integration of artificial intelligence into workflows and care processes – from streamlining patient scheduling to providing personalized preventive care recommendations.

Dr. Melek Somai discusses the most promising use cases for artificial intelligence, and describes how his health system has made it an "integral component" of its information ecosystem.

The health system's CMIO says technology has enabled an array of operational efficiencies with quicker, automated schedule generation – and happier doctors.

Chrissy Daniels, chief experience officer at Press Ganey, says this year the patient experience needs to explore innovative approaches to patient engagement and education, and emphasize the importance of integrating cutting-edge technologies.