Leadership must understand what matters to patients to be able to effectively respond to those needs, says Health Quality Council CEO Andrew Neuner.
Improving the patient experience is a central focus for providers, but health systems still have a long way to go to change the traditional role of physician as consultant telling patients what they need to do. Decision-making must be shared, says Andrew Neuner, CEO of the Health Quality Council of Alberta, Canada. For more on this topic, click here to watch the complimentary webinar "Health System Transformation: Improving Population Health After COVID-19," on June 16 at 11 a.m. CT.
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