Patient experience: new perspectives on person-focused care

<p>More than ever before, healthcare organizations are working harder to prioritize the patient experience. From appointment booking to post-discharge follow-up, hospitals and health systems are striving to innovate and personalize the way people navigate their care journey.</p>
<p>Mere "patient engagement" isn't enough anymore. Providers are embracing new technologies and digital tools to enable greater insights into what their customers want and need – and tailoring their efforts in response to patient feedback.</p>
<p>From digital front doors to intelligent hospital rooms, chatbots to portals, hospital-at-home to human-centered AI, forward-looking health systems put the patient at the center of their strategic plans – not just because doing so offers a competitive advantage, but because it's the right thing to do.</p>