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Success Stories & ROI

Health systems are notching big wins with their IT investments

Having gained some hard-won wisdom about the dos and don'ts of information technology investments in recent years, healthcare providers are getting bolder in their digital transformation spending. And many forward-thinking hospitals and health systems are finding significant clinical, financial and operational ROI for their efforts.

As they roll out new leading-edge technologies – AI and automation, telehealth and remote monitoring, EHR optimization and patient engagement – they're realizing lasting positive outcomes for their patients and their bottom lines. Here is a regularly updated list of deep-dive case studies showing how providers of all shapes and sizes are making their tech spend work for them.

Photo: Cecilie_Arcurs/Getty Images
Duane D. Perry, RN, of OhioHealth on virtual nursing
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OhioHealth is succeeding with smart rooms

Physicians, nurses and patients have embraced the health system's smart rooms, which, along with virtual nursing, have helped slash nursing turnover at one hospital from 23% in July 2024 to 14% this month.

By Bill Siwicki | July 22, 2025
Dr. Vinay Vaidya of Phoenix Children's on EHRs
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Not all physicians dislike EHR data entry

So says Dr. Vinay Vaidya, CMIO at Phoenix Children's, who shows how he and his team successfully changed the documentation perceptions of the hospital's clinicians – ultimately improving patient outcomes.

By Bill Siwicki | May 9, 2024
David A. Higginson of Phoenix Children's Hospital on telemedicine
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A light bulb went off: 'Alexa for telemedicine!'

The chief innovation officer at Phoenix Children’s lived up to his title when he enabled inexpensive, ubiquitous, hands-free virtual care using devices meant for the home in his 750 exam rooms – with no new FTEs to support them.

By Bill Siwicki | November 13, 2023

OTHER SPECIAL PROJECTS

Health IT Investment: The Next Five Years