Health system Integris Health made a big bet on deploying artificial intelligence into its urgent care service line with the aim of boosting revenue and patient loyalty at the same time. It won that bet.
The organization drove down average visit time to less than 30 minutes versus the industry average of 58 minutes. It has improved the patient experience, with a NET promoter score up to +94. And it has reduced its expense-per-visit to an average $107 versus the industry average of $135.
On this week's HIMSSCast, our guest, Integris Health Chief Ambulatory Executive Blake Windham, discusses urgent care at the health system and overall and goes into detail on how he and his team used AI to achieve all of these successes.
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Talking points:
- The urgent care business challenge Integris faced before turning to AI
- The proposal the AI-powered urgent care technology offered to resolve the challenge
- How Integris used AI to meet the urgent care business challenge
- The hard results Integris achieved
- Driving down visit time, improving the patient experience, reducing expense-per-visit
- AI and urgent care advice for other healthcare provider organizations
More about this episode:
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'AI receptionist' cuts time and costs for Zara Medical
Suki CEO offers a deep dive into AI-powered ambient assistants
The damage AI hallucinations can do – and how to avoid them
At Griffin Health, AI helps point out patients that clinicians should screen for cancer
HIMSSCast: Strategies for AI success in the face of uncertainty
Healthcare AI requires validation – but it's not happening
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Email him: bsiwicki@himss.org
Healthcare IT News is a HIMSS Media publication.
