Ottawa's Queensway Carleton Hospital (QCH) has agreed to a new contract with Accentus, a provider of medical dictation and transcription products. The new contract will involve providing QCH with complete transcription outsourcing and speech recognition editing services.
"We were in the market for a fully outsourced Canada-based solution that would reduce our overall transcription costs without compromising the quality or timeliness of our service," said Michael Cohen, vice president of clinical support and information management and chief privacy officer at Queensway Carleton Hospital. "We chose Accentus because they provided a cost effective and industry proven operational approach that we believe will produce high quality medical documentation for our hospital."
The agreement calls for Accentus to manage an estimated 300,000 minutes of annual transcription in addition to other workflow and dictated turnaround times. To do this, Accentus officials said a team of medical transcriptionist, project and account managers, and IT support staff will be dedicated to the project with the task of managing the provider's transcriptions needs and requirements.
QCH officials will also be working with Accentus in order to facilitate a seamless migration path to its eDoc platform in Q2 2010, effectively replacing the hospital's existing dictation/transcription system. The eDoc system, hospital officials said, leverages the latest dictation, transcription, and voice recognition technology to deliver a hosted technology solution based on a pay- and scale-as-you-go business model.
The QCH administration expects a number of benefits from this contract that include:
- significantly lower transcription costs;
- faster turnaround-times;
- better quality output; and,
- improved patient care.
Stephen Rogers, CEO of Accentus said he is looking forward to providing QCH with the company's transcription services. "We are very pleased to have been chosen by Queensway Carleton Hospital to be their sole transcription solutions partner," he said.
