Clinical

According to a Forrester report, RingCentral’s unified communications as a service (UCaaS) and contact center as a service (CCaaS) solutions result in improved customer experiences and cost savings for businesses. In addition, the study found that businesses using integrated UCaaS and CCaaS platforms benefited more compared to those that used separate unified communications and contact center platforms.

As healthcare organizations (HCOs) move from fee-for-service care models to value-based care (VBC) models, data interoperability can provide a holistic view of the patient and provide the best possible care.

Interoperability standards were originally developed in the late 1970s and early 1980s to allow different clinical systems within hospitals to exchange data with the patient registration system. Infor Cloverleaf®, one of the original interface engines in use then, is still the core interoperability engine for more than one-third of U.S. hospitals.

External pressures like reimbursement reduction, clinical quality reporting mandates and price transparency rules further underscore the importance of bringing together diverse data sources.

Health systems and hospitals are experiencing widespread nurse shortages, and those shortages became a driving factor in nurse strikes across the U.S. in 2023. As healthcare organizations explore ways to mitigate the factors leading to nurse burnout and turnover, technology presents one possible way to help improve nurse satisfaction.

Patients are accustomed to using retailers’ contactless payment solutions for purchases, and they expect the same experience with healthcare providers. Establishing easy-to-use digital payment options encourages patients to pay promptly and can reduce time to collection.

Healthcare organizations (HCOs) continue to face challenges in hiring and staffing retention, compounded by patients’ shifting expectations. Best-in-Class HCOs with “next-gen” patient care programs that deliver excellent clinical results and patient experiences through deploying artificial intelligence (AI) and automation are seeing significant performance success. This eBook explains how Aberdeen’s research identified these Best-in-Class HCOs, as well as defining the technologies these organizations are using to help them proactively meet patient needs throughout the care journey.

Banner Health, one of the largest U.S. nonprofit healthcare systems, serves patients across six states. As part of its digital transformation process, Banner partnered with Mastek to modernize its IT infrastructure and develop a governance framework.

In this webinar, Intake leaders from three US Healthvest facilities share their experiences in addressing administrative bottlenecks associated with referral management. The panel details their journey from manual processes to leveraging cutting-edge technology to achieve efficient patient intake, resulting in double-digit increases in census, reduced wait times, and happier staff.

Over the past two decades, health systems were predominantly consumers, not developers, of software. With an emerging trend towards creating applications for both internal and external users, the challenge arises: How can health systems seamlessly transition from testing commercial software to testing software they develop themselves?