Comparison ratings aimed at helping consumers compare
The Centers for Medicare & Medicaid Services introduced its star ratings on April 16, just as HIMSS15 attendees were packing after the annual HIMSS mega conference and heading home.
The ratings, published on the CMS public information site, are meant to help consumers compare hospitals to one another.
The star ratings – 5 stars being the top rating, relate to patients’ experience of care at almost 3,500 Medicare-certified acute care hospitals. The ratings are based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems Survey measures that are included in Hospital Compare. HCAHPS has been in use since 2006 to measure patients’ perspectives of hospital care, and includes topics such as:
- How well nurses and doctors communicated with patients.
- How responsive hospital staff were to patient needs.
- How clean and quiet hospital environments were.
- How well patients were prepared for post-hospital settings.
[See also: 100 Top Hospitals named by Truven and Top 15 health systems named by Truven.]
“The patient experience star ratings will make it easier for consumers to use the information on the Hospital Compare website and spotlight excellence in healthcare quality,” said Patrick Conway, MD, Acting Principal Deputy Administrator for CMS and Deputy Administrator for Innovation and Quality, said in a news release. “These star ratings also encourage hospitals and clinicians to strive to continuously improve the patient experience and quality of care delivered to all patients.”
The Nursing Home Compare site already uses star ratings to help consumers compare nursing homes and choose one based on quality. Physician Compare has started to include star ratings in certain situations for physician group practices, and CMS recently added star ratings to the Dialysis Facility Compare site to help to make data on dialysis centers easier to understand and use. Star ratings are planned for Home Health Compare later this year.
[See also: Best hospital IT departments named.]
Consumers will now see 12 HCAHPS Star Ratings on Hospital Compare, one for each of the 11 publicly reported HCAHPS measures, plus a summary star rating that combines or rolls up all the HCAHPS Star Ratings. These star ratings will be updated each quarter.
The star ratings follow below:
Healthcare Finance's Henry Powderly contributed to this report.
| Hospital name | City | State | Rating | Response rate (%) |
|---|---|---|---|---|
| Hospital name | City | State | Rating | Response rate (%) |
| Fayette Medical Center | Fayette | Alabama | 5 | 31 |
| Monroe County Hospital | Monroeville | Alabama | 5 | 26 |
| Arkansas Heart Hospital | Little Rock | Arkansas | 5 | 40 |
| Arkansas Surgical Hospital | No Little Rock | Arkansas | 5 | 58 |
| Physicians' Specialty Hospital | Fayetteville | Arkansas | 5 | 49 |
| Dewitt Hospital & Nursing Home, Inc | De Witt | Arkansas | 5 | 35 |
| Mayo Clinic Hospital | Phoenix | Arizona | 5 | 37 |
| Arizona Spine And Joint Hospital | Mesa | Arizona | 5 | 59 |
| Arizona Orthopedic And Surgical Speciality Hosp | Chandler | Arizona | 5 | 57 |
| Banner Goldfield Medical Center | Apache Junction | Arizona | 5 | 28 |
| Sharp Coronado Hospital And Hlthcr Ctr | Coronado | California | 5 | 53 |
| Patients' Hospital Of Redding | Redding | California | 5 | 49 |
| Fresno Surgical Hospital | Fresno | California | 5 | 61 |
| Stanislaus Surgical Hospital | Modesto | California | 5 | 58 |
| Menlo Park Surgical Hospital | Menlo Park | California | 5 | 48 |
| Hoag Orthopedic Institute | Irvine | California | 5 | 57 |
| Frank R Howard Memorial Hospital | Willits | California | 5 | 35 |
| Tahoe Forest Hospital | Truckee | California | 5 | 32 |
| Yampa Valley Medical Center | Steamboat Springs | Colorado | 5 | 40 |
| Animas Surgical Hospital, Llc | Durango | Colorado | 5 | 56 |
| Orthocolorado Hospital At St Anthony Med Campus | Lakewood | Colorado | 5 | 58 |
| Aspen Valley Hospital | Aspen | Colorado | 5 | 32 |
| Mayo Clinic | Jacksonville | Florida | 5 | 36 |
| Sacred Heart Hospital On The Gulf | Port Saint Joe | Florida | 5 | 38 |
| Viera Hospital | Melbourne | Florida | 5 | 46 |
| Mariners Hospital | Tavernier | Florida | 5 | 32 |
| Emanuel Medical Center | Swainsboro | Georgia | 5 | 33 |
| Northside Medical Center | Columbus | Georgia | 5 | 51 |
| Southeastern Regional Medical Center | Newnan | Georgia | 5 | 27 |
| Bacon County Hospital | Alma | Georgia | 5 | 39 |
| Kauai Veterans Memorial Hospital | Waimea | Hawaii | 5 | 28 |
| St Anthony Regional Hospital & Nursing Home | Carroll | Iowa | 5 | 50 |
| Fort Madison Community Hospital | Fort Madison | Iowa | 5 | 36 |
| Iowa Specialty Hospital-Clarion | Clarion | Iowa | 5 | 39 |
| Waverly Health Center | Waverly | Iowa | 5 | 37 |
| Regional Medical Center | Manchester | Iowa | 5 | 44 |
| Floyd County Memorial Hospital | Charles City | Iowa | 5 | 55 |
| Stewart Memorial Community Hospital | Lake City | Iowa | 5 | 38 |
| Avera Holy Family Hospital | Estherville | Iowa | 5 | 41 |
| Orange City Area Health System | Orange City | Iowa | 5 | 49 |
| Floyd Valley Hospital | Le Mars | Iowa | 5 | 40 |
| Myrtue Medical Center | Harlan | Iowa | 5 | 29 |
| Northwest Specialty Hospital | Post Falls | Idaho | 5 | 57 |
| St Luke'S Mccall | Mc Call | Idaho | 5 | 40 |
| St Luke'S Wood River Medical Center | Ketchum | Idaho | 5 | 41 |
| Midwestern Region Med Center | Zion | Illinois | 5 | 34 |
| St Josephs Hospital | Breese | Illinois | 5 | 42 |
| Illinois Valley Community Hospital | Peru | Illinois | 5 | 40 |
| Mendota Community Hospital | Mendota | Illinois | 5 | 55 |
| Rochelle Community Hospital | Rochelle | Illinois | 5 | 34 |
| Gibson Community Hospital | Gibson City | Illinois | 5 | 41 |
| Abraham Lincoln Memorial Hospital | Lincoln | Illinois | 5 | 32 |
| Massac Memorial Hospital | Metropolis | Illinois | 5 | 34 |
| Osf St Lukes Medical Center | Kewanee | Illinois | 5 | 38 |
| Wabash General Hospital | Mount Carmel | Illinois | 5 | 46 |
| St Joseph'S Hospital | Highland | Illinois | 5 | 45 |
| Taylorville Memorial Hospital | Taylorville | Illinois | 5 | 35 |
| Salem Township Hospital | Salem | Illinois | 5 | 42 |
| Hendricks Regional Health | Danville | Indiana | 5 | 38 |
| Henry County Memorial Hospital | New Castle | Indiana | 5 | 35 |
| Good Samaritan Hospital | Vincennes | Indiana | 5 | 35 |
| Indiana Orthopaedic Hospital | Indianapolis | Indiana | 5 | 60 |
| Orthopaedic Hospital At Parkview North Llc | Fort Wayne | Indiana | 5 | 60 |
| The Heart Hospital At Deaconess Gateway Llc | Newburgh | Indiana | 5 | 46 |
| Unity Medical And Surgical Hospital | Mishawaka | Indiana | 5 | 51 |
| Wabash County Hospital | Wabash | Indiana | 5 | 48 |
| Woodlawn Hospital | Rochester | Indiana | 5 | 27 |
| Margaret Mary Community Hospital Inc | Batesville | Indiana | 5 | 38 |
| Miami County Medical Center | Paola | Kansas | 5 | 41 |
| Kansas Surgery & Recovery Center | Wichita | Kansas | 5 | 73 |
| Kansas City Orthopaedic Institute | Leawood | Kansas | 5 | 51 |
| Manhattan Surgical Hospital Llc | Manhattan | Kansas | 5 | 63 |
| Neosho Memorial Regional Medical Center | Chanute | Kansas | 5 | 28 |
| Pikeville Medical Center | Pikeville | Kentucky | 5 | 33 |
| Clinton County Hospital, Inc | Albany | Kentucky | 5 | 58 |
| Rockcastle County Hospital, Inc | Mount Vernon | Kentucky | 5 | 27 |
| Westlake Regional Hospital | Columbia | Kentucky | 5 | 88 |
| Saint Joseph Martin | Martin | Kentucky | 5 | 31 |
| Marshall County Hospital | Benton | Kentucky | 5 | 35 |
| Russell County Hospital | Russell Springs | Kentucky | 5 | 29 |
| Lafayette General Medical Center | Lafayette | Louisiana | 5 | 29 |
| Citizens Medical Center | Columbia | Louisiana | 5 | 44 |
| Physicians Medical Center | Houma | Louisiana | 5 | 42 |
| P & S Surgical Hospital | Monroe | Louisiana | 5 | 48 |
| Surgical Specialty Center Of Baton Rouge | Baton Rouge | Louisiana | 5 | 43 |
| Green Clinic Surgical Hospital | Ruston | Louisiana | 5 | 46 |
| Lafayette Surgical Specialty Hospital | Lafayette | Louisiana | 5 | 48 |
| Heart Hospital Of Lafayette | Lafayette | Louisiana | 5 | 45 |
| The Neuromedical Center Hospital | Baton Rouge | Louisiana | 5 | 44 |
| Fairway Medical Center | Covington | Louisiana | 5 | 43 |
| Southern Surgical Hospital | Slidell | Louisiana | 5 | 42 |
| Specialists Hospital Shreveport | Shreveport | Louisiana | 5 | 53 |
| Doctors Hospital At Deer Creek Llc | Leesville | Louisiana | 5 | 41 |
| Central Louisiana Surgical Hospital | Alexandria | Louisiana | 5 | 56 |
| Cypress Pointe Surgical Hospital | Hammond | Louisiana | 5 | 34 |
| St James Parish Hospital | Lutcher | Louisiana | 5 | 23 |
| Lady Of The Sea General Hospital | Cut Off | Louisiana | 5 | 21 |
| Clinton Hospital Association | Clinton | Massachusetts | 5 | 30 |
| Martha'S Vineyard Hospital Inc | Oak Bluffs | Massachusetts | 5 | 26 |
| Fairview Hospital | Great Barrington | Massachusetts | 5 | 38 |
| Mercy Hospital | Portland | Maine | 5 | 38 |
| York Hospital | York | Maine | 5 | 33 |
| Blue Hill Memorial Hospital | Blue Hill | Maine | 5 | 36 |
| St Andrews Hospital (Lincoln County Healthcare) | Boothbay Harbor | Maine | 5 | 30 |
| Mount Desert Island Hospital | Bar Harbor | Maine | 5 | 27 |
| Calais Regional Hospital | Calais | Maine | 5 | 21 |
| Millinocket Regional Hospital | Millinocket | Maine | 5 | 36 |
| Spectrum Health Zeeland Community Hospital | Zeeland | Michigan | 5 | 41 |
| Lakeland Community Hospital, Watervliet | Watervliet | Michigan | 5 | 40 |
| Oaklawn Hospital | Marshall | Michigan | 5 | 42 |
| St Joseph Mercy Chelsea | Chelsea | Michigan | 5 | 40 |
| Schoolcraft Memorial Hospital | Manistique | Michigan | 5 | 55 |
| Bell Hospital | Ishpeming | Michigan | 5 | 47 |
| Lakeview Memorial Hospital | Stillwater | Minnesota | 5 | 51 |
| Fairview Northland Regional Hospital | Princeton | Minnesota | 5 | 36 |
| Healtheast Woodwinds Hospital | Woodbury | Minnesota | 5 | 38 |
| Riverwood Healthcare Center | Aitkin | Minnesota | 5 | 43 |
| Bigfork Valley Hospital | Bigfork | Minnesota | 5 | 53 |
| Sleepy Eye Municipal Hospital | Sleepy Eye | Minnesota | 5 | 42 |
| Lakewood Health System | Staples | Minnesota | 5 | 35 |
| Municipal Hospital And Granite Manor | Granite Falls | Minnesota | 5 | 50 |
| Redwood Area Hospital | Redwood Falls | Minnesota | 5 | 40 |
| Mayo Clinic Health System - New Prague | New Prague | Minnesota | 5 | 37 |
| Sanford Luverne Medical Center | Luverne | Minnesota | 5 | 47 |
| New Ulm Medical Center | New Ulm | Minnesota | 5 | 41 |
| Wright Memorial Hospital | Trenton | Missouri | 5 | 31 |
| Lafayette Regional Health Center | Lexington | Missouri | 5 | 30 |
| Webster General Hospital/Swing Bed | Eupora | Mississippi | 5 | 23 |
| King'S Daughters Medical Center-Brookhaven | Brookhaven | Mississippi | 5 | 30 |
| Great Falls Clinic Medical Center | Great Falls | Montana | 5 | 42 |
| Barrett Memorial Hospital | Dillon | Montana | 5 | 36 |
| North Carolina Specialty Hospital | Durham | North Carolina | 5 | 55 |
| Firsthealth Moore Regional Hospital | Pinehurst | North Carolina | 5 | 32 |
| Chatham Hospital Inc | Siler City | North Carolina | 5 | 25 |
| Lincoln Surgical Hospital | Lincoln | Nebraska | 5 | 52 |
| Nebraska Orthopaedic Hospital | Omaha | Nebraska | 5 | 68 |
| Midwest Surgical Hospital Llc | Omaha | Nebraska | 5 | 66 |
| Brodstone Memorial Hosp | Superior | Nebraska | 5 | Not Available |
| Avera St Anthony'S Hospital | O' Neill | Nebraska | 5 | 39 |
| Boone County Health Center | Albion | Nebraska | 5 | Not Available |
| Pender Community Hospital | Pender | Nebraska | 5 | 48 |
| Community Medical Center, Inc | Falls City | Nebraska | 5 | 44 |
| Northern Westchester Hospital | Mount Kisco | New York | 5 | 39 |
| Institute For Orthopaedic Surgery | Lima | Ohio | 5 | 70 |
| Mount Carmel New Albany Surgical Hospital | New Albany | Ohio | 5 | 59 |
| Mercy Hospital Of Defiance | Defiance | Ohio | 5 | 42 |
| Surgical Hospital At Southwoods | Youngstown | Ohio | 5 | 73 |
| Ohio Valley Medical Center, Llc | Springfield | Ohio | 5 | 40 |
| Trihealth Evendale Hospital | Cincinnati | Ohio | 5 | 63 |
| Community Memorial Hospital | Hicksville | Ohio | 5 | 32 |
| University Hospitals Conneaut Medical Center | Conneaut | Ohio | 5 | 49 |
| Morrow County Hospital | Mount Gilead | Ohio | 5 | 32 |
| H B Magruder Memorial Hospital | Port Clinton | Ohio | 5 | 42 |
| Hardin Memorial Hospital | Kenton | Ohio | 5 | 34 |
| Fostoria Community Hospital | Fostoria | Ohio | 5 | 31 |
| Bluffton Hospital | Bluffton | Ohio | 5 | 41 |
| Defiance Regional Medical Center | Defiance | Ohio | 5 | 35 |
| Hocking Valley Community Hospital | Logan | Ohio | 5 | 37 |
| Southwestern Regional Medical Center | Tulsa | Oklahoma | 5 | 29 |
| Oklahoma Spine Hospital | Oklahoma City | Oklahoma | 5 | 39 |
| Oklahoma Surgical Hospital, Llc | Tulsa | Oklahoma | 5 | 46 |
| Oklahoma Center For Orthopaedic & Multi-Sp | Oklahoma City | Oklahoma | 5 | 46 |
| Oklahoma Heart Hospital | Oklahoma City | Oklahoma | 5 | 44 |
| Tulsa Spine & Specialty Hospital | Tulsa | Oklahoma | 5 | 49 |
| Mcbride Clinic Orthopedic Hospital, L L C | Oklahoma City | Oklahoma | 5 | 56 |
| Bailey Medical Center, Llc | Owasso | Oklahoma | 5 | 34 |
| Oklahoma Heart Hospital South | Oklahoma City | Oklahoma | 5 | 37 |
| Cancer Treatment Centers Of America | Philadelphia | Pennsylvania | 5 | 26 |
| Coordinated Health Orthopedic Hospital | Bethlehem | Pennsylvania | 5 | 65 |
| Surgical Institute Of Reading | Wyomissing | Pennsylvania | 5 | 75 |
| Surgical Specialty Center At Coordinated Health | Allentown | Pennsylvania | 5 | 60 |
| Advanced Surgical Hospital | Washington | Pennsylvania | 5 | 80 |
| Physician'S Care Surgical Hospital | Royersford | Pennsylvania | 5 | 72 |
| Oss Orthopaedic Hospital | York | Pennsylvania | 5 | 69 |
| Wellspan Surgery And Rehabilitation Hospital | York | Pennsylvania | 5 | 62 |
| South County Hospital Inc | Wakefield | Rhode Island | 5 | 45 |
| Ghs Greer Memorial Hospital | Greer | South Carolina | 5 | 32 |
| Ghs Patewood Memorial Hospital | Greenville | South Carolina | 5 | 53 |
| Mount Pleasant Hospital | Mount Pleasant | South Carolina | 5 | 29 |
| Abbeville Area Medical Center | Abbeville | South Carolina | 5 | 34 |
| Siouxland Surgery Center Limited Partnership | Dakota Dunes | South Dakota | 5 | 65 |
| Sioux Falls Specialty Hospital Llp | Sioux Falls | South Dakota | 5 | 73 |
| Black Hills Surgical Hospital Llp | Rapid City | South Dakota | 5 | 65 |
| Dakota Plains Surgical Center Llp | Aberdeen | South Dakota | 5 | 78 |
| Avera Heart Hospital Of South Dakota | Sioux Falls | South Dakota | 5 | 59 |
| Sanford Aberdeen Medical Center | Aberdeen | South Dakota | 5 | 36 |
| United Regional Medical Center | Manchester | Tennessee | 5 | 20 |
| Jellico Community Hospital | Jellico | Tennessee | 5 | 17 |
| Saint Thomas Hospital For Spinal Surgery | Nashville | Tennessee | 5 | 57 |
| Texas Health Harris Methodist Hospital Stephenvill | Stephenville | Texas | 5 | 28 |
| Childress Regional Medical Center | Childress | Texas | 5 | 28 |
| Eastland Memorial Hospital | Eastland | Texas | 5 | 33 |
| Baylor Medical Center At Uptown | Dallas | Texas | 5 | 49 |
| Tyler County Hospital | Woodville | Texas | 5 | 29 |
| Hill Country Memorial Hospital Inc | Fredericksburg | Texas | 5 | 42 |
| Hamilton General Hospital | Hamilton | Texas | 5 | 31 |
| Methodist Ambulatory Surgery Hospital Nw | San Antonio | Texas | 5 | 47 |
| Northwest Hills Surgical Hospital | Austin | Texas | 5 | 36 |
| Physicians Centre,The | Bryan | Texas | 5 | 48 |
| Baylor Heart And Vascular Hospital | Dallas | Texas | 5 | 33 |
| South Texas Spine And Surgical Hospital | San Antonio | Texas | 5 | 60 |
| Sugar Land Surgical Hospital Llp | Sugar Land | Texas | 5 | 49 |
