Success Stories & ROI

The health systems' MyCare Anywhere app fuses the Epic EHR, MyChart, telemedicine, expert health content, self-guided health journeys and more. MetroHealth has done 27,000 virtual visits with thousands of referrals in the first year.

Heart to Heart Hospice has achieved three of its top priorities, including reducing documentation time by almost 30 minutes and improving care planning – which speaks to the operational and compliance impact the technology has delivered.

Billing time at Mountain Laurel Medical Center dropped by 19%, going from 4.2 days down to 3.4 days. Collections increased by 20%. Analytics helped with tracking value-based contracts and optimizing workflows. And no one is working 80-hour weeks anymore.

Clinicians are seeing a reduction in time spent on chart prep by up to 2.5 hours per day. And the organization has achieved an 84% addressed rate for all coding suggestions given to a provider within a patient encounter to enhance documentation.

The Oregon health system's coder workload has been reduced by nearly 28%, while coding-related denials for autonomously coded radiology cases are now 70% lower than those managed manually. The automated denial rate is also substantially lower.

Clinical decision support technology has enabled automatic inclusion of risk results in the health system's reports. Among many other improvements, the ability to stratify patients earlier and more accurately allows staff to provide additional care before cancer is detected.

The technology it's using to reach patients has not only improved clinical outcomes but is also providing tangible financial benefits, while ensuring patients can easily access the care they need.

Compared with patients not using virtual care, patients using telehealth for knee replacement rehabilitation recover faster, report significantly less pain, show greater improvements in range of motion – and incur $2,460 less in total care costs.

The health system's cloud migration team took learnings from the effort and spun them out into OptaFi, which offers best practices and technical capabilities for moving Epic EHR workloads from on-premise to the cloud. Sentara's CTO gives an inside look.

The qualified health information network has shrunk the time it takes for providers to access patient data from hours to seconds. Its query volume has grown from about 200,000 to more than 66 million in one year.